Cancellation/Refund Policies - The Suraka School.
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Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the conditions under which fees may be refunded for admissions, tuition, or services.

1. Admission Fee

Admission/Registration fees are strictly non-refundable under all circumstances.

2. Tuition Fees

3. Transport, Books, and Materials

4. Duplicate or Failed Online Payments

In case of duplicate charges or failed transactions, parents must report within 7 days. Refunds (if applicable) will be processed within 7–15 working days after verification.

5. School-Initiated Cancellations

If admissions are cancelled due to misconduct, false information, or non-payment, no refund will be issued.

6. Special Circumstances

Refunds due to medical or relocation reasons may be considered on a case-by-case basis. The school’s decision is final.

7. Refund Request Procedure

8. No Cash Refunds

All approved refunds are processed only through bank transfer or the original payment method.